Q: What format are the samples in?

Most are 24bit/96khz WAV. Samples are not packed, but come with all Reason patches and song template files. They are described as Refills, but could be imported into any sampler that supports WAV files. Samples can be converted or custom edited with basic wave editing software. JX-8p, and SK1 samples are direct out of the machine, completely raw.

Q: Do you take Credit Cards?

YES, but not directly at this time. We take credit cards through Paypal which has a loyal user base of 100 million people. Its faster and safer than typing in a credit card. Paypal is secure and protects its users. Ebay uses paypal, so we do too. Check or money orders specifying your order (Remember to include $9.95 shipping) can be sent to:

Q: Why is my download/order F**ing up? I want my money back.

The webstore system is brand new. If your download screws up, you can e-mail us and we'll provide you with a download link manually. If your still having problems then a CD/DVD will be sent by postal mail. If you ordered using the by mail option and your disc didn't make it or was damaged, we'll send a replacement. Contact us quickly after the event and you'll get help within a day or two. No refunds offered if a problem was not reported within 7 days of your order. If the samples were received then we offer a 60 day money back guarantee. The Chip Collection will do everything possible to make sure you get the samples.

Q: Do you have CD by mail?

No, we have download only. Its more environmentally friendly!